Terms & Conditions
Effective Date: 1/1/2025
These Terms and Conditions ("Terms") govern your access to and use of Propline.ai ("we," "us," "our," or "Propline.ai"), including any content, functionality, and services offered on or through our platform. By using Propline.ai, you agree to be bound by these Terms.
1. Acceptance of Terms
By accessing or using Propline.ai, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you may not use our services.
2. Description of Service
Propline.ai provides AI-powered voice answering services for property management companies and landlords, specializing in call triage, after-hours emergency handling, and voice-based tenant communications.
3. User Obligations
When using Propline.ai, you agree to:
Provide accurate and complete information during account registration.
- Maintain the confidentiality of your account credentials.
- Comply with all applicable laws and regulations.
4. Prohibited Uses
You may not use our service to:
- Violate any local, state, national, or international law.
- Harass, abuse, or threaten others.
- Transmit harmful or disruptive code (e.g., viruses, malware).
- Misrepresent your identity or affiliation with any person or entity.
5. Service Availability
We strive to maintain high availability of our services. However, we do not guarantee uninterrupted or error-free operation and are not liable for any unplanned outages.
6. Intellectual Property
All content, trademarks, and intellectual property related to Propline.ai are owned by us or our licensors. Unauthorized use of our intellectual property is prohibited.
7. Privacy Policy
Your use of Propline.ai is also governed by our Privacy Policy, which details how we collect, use, and protect your information.
8. Limitation of Liability
Propline.ai is not liable for:
- Indirect, incidental, or consequential damages.
- Loss of data, revenue, or business opportunities resulting from the use of our services.
9. Indemnification
You agree to indemnify and hold Propline.ai harmless from any claims, damages, or costs arising from your use of our services or breach of these Terms.
10. Modifications to the Terms
We reserve the right to modify these Terms at any time. Updated Terms will be posted on our website, and continued use of the service constitutes acceptance of those changes.
11. Governing Law
These Terms are governed by and construed in accordance with the laws of Texas, without regard to its conflict of law principles.
12. Contact Information
For any questions or concerns about these Terms, please contact us at service@propline.ai.
Effective Date: January 1, 2025
At Propline.ai, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your information when you use our services.
1. Introduction
Propline.ai is an AI-powered voice answering service for property management companies and landlords. Our goal is to enhance communication processes while ensuring data privacy and security. By using our services, you consent to the practices described in this Privacy Policy.
2. Information We Collect
We may collect and process the following types of information:
Personal Identification Information: Name, phone number, email address, and other contact details provided during account setup or call interactions.
- Call Data: Recorded audio, transcriptions, call logs, timestamps, and metadata related to incoming and outgoing calls.
- Technical Data: IP addresses, device identifiers, browser type, and usage information.
- Cookies and Tracking Technologies: We use cookies to improve user experience and analyze service performance.
3. How We Use Your Information
We use the collected data to:
- Provide and maintain our voice answering services.
- Improve call accuracy and response efficiency through AI training.
- Communicate with users regarding updates, support, and service improvements.
- Analyze call metrics and performance for optimization.
4. Data Storage and Security
We implement robust security measures to protect your data, including encryption and secure access protocols. All data is stored on secure servers.
5. Data Sharing and Disclosure
We do not sell your personal information. We may share data with trusted service providers who assist in delivering our services, under strict confidentiality agreements.
6. User Rights
- You have the right to:
- Access your personal data.
- Request correction or deletion of inaccurate data.
- Restrict or object to data processing.
- Withdraw consent at any time.
7. Data Retention
We retain call recordings and data for a period necessary to fulfill the purposes outlined in this policy, or as required by law.
8. Third-Party Links
Our website and platform may contain links to third-party sites. We are not responsible for the privacy practices of these external websites.
9. Updates to the Privacy Policy
We may update this policy periodically. Changes will be posted on our website with the effective date indicated.
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at service@propline.ai.