Privacy Policy

Effective Date: January 1, 2025

At Propline.ai, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your information when you use our services.

1. Introduction

Propline.ai is an AI-powered voice answering service for property management companies and landlords. Our goal is to enhance communication processes while ensuring data privacy and security. By using our services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect and process the following types of information:

Personal Identification Information: Name, phone number, email address, and other contact details provided during account setup or call interactions.

• Call Data: Recorded audio, transcriptions, call logs, timestamps, and metadata related to incoming and outgoing calls.
• Technical Data: IP addresses, device identifiers, browser type, and usage information.
• Cookies and Tracking Technologies: We use cookies to improve user experience and analyze service performance.

3. How We Use Your Information

We use the collected data to:

• Provide and maintain our voice answering services.
• Improve call accuracy and response efficiency through AI training.
• Communicate with users regarding updates, support, and service improvements.
• Analyze call metrics and performance for optimization.

4. Data Storage and Security

We implement robust security measures to protect your data, including encryption and secure access protocols. All data is stored on secure servers.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share data with trusted service providers who assist in delivering our services, under strict confidentiality agreements.

6. User Rights

• You have the right to:
• Access your personal data.
• Request correction or deletion of inaccurate data.
• Restrict or object to data processing.
• Withdraw consent at any time.

7. Data Retention

We retain call recordings and data for a period necessary to fulfill the purposes outlined in this policy, or as required by law.

8. Third-Party Links

Our website and platform may contain links to third-party sites. We are not responsible for the privacy practices of these external websites.

9. Updates to the Privacy Policy

We may update this policy periodically. Changes will be posted on our website with the effective date indicated.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at service@propline.ai.